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Contact PassGen Pro Support

We value your feedback, suggestions, and security inquiries. Our team is here to help you with any questions about password generation, security best practices, or technical issues.

Get in Touch

Email Support

support@passgen.pro

Response Time

We typically respond within 24 to 48 business hours.

Security Reports

For security vulnerabilities, please email us with "SECURITY" in the subject line.

Feature Requests

Have an idea? We'd love to hear it!

Frequently Asked Support Questions

Q: The generator isn't working in my browser. What should I do?
A: Try updating your browser to the latest version. We officially support Chrome, Firefox, Safari, and Edge. If the problem persists, clear your browser cache or try incognito mode.
Q: Are the passwords really random and secure?
A: Yes! We use the Web Crypto API, which provides cryptographically secure random numbers. This is the same standard used by banks and governments for secure encryption.
Q: Can I use PassGen Pro offline?
A: Absolutely! Once the page loads, you can disconnect from the internet and it still works perfectly. All generation happens locally in your browser.
Q: I lost a password I generated. Can you recover it?
A: No, we cannot recover any passwords. Since we operate on a zero-knowledge architecture and don't store anything, we have no way to retrieve passwords. Please save your passwords in a password manager immediately after generation.
Q: How do I request a new feature?
A: Email us at support@passgen.pro with "FEATURE REQUEST" in the subject line. Popular requests include:
  • Bulk password generation (multiple at once)
  • Password strength meter API
  • Mobile app versions (iOS/Android)
  • Enterprise SSO integration
  • Password history tracking (encrypted locally)
Q: How do I report a bug?
A: Please email us at support@passgen.pro with:
  • Your browser type and version
  • Operating system
  • Steps to reproduce the issue
  • Screenshots (if applicable)

Report a Security Vulnerability

If you discover a security issue with PassGen Pro, please follow responsible disclosure:

  1. Email us at security@passgen.pro with full details
  2. Allow us 72 hours to respond and investigate
  3. Don't publicly disclose until we've addressed the issue
  4. We'll credit you in our security acknowledgments (with permission)

We take security seriously and appreciate responsible disclosure.

Partnership & Business Inquiries

For partnership opportunities, enterprise licensing, or media inquiries, please contact:

business@passgen.pro